Shipping
We ship worldwide!
- $20 flat rate shipping per unit, in the Continental U.S., not including Hawaii and Alaska.
- $40 flat rate shipping per unit, to Canada.
*During the Covid-19 Pandemic, International shipping rates have skyrocketed, making it difficult for us to provide a flat rate for International shipping. Below is a list of locations for which we have calculated current shipping costs as of September 15, 2021.
Alaska
Australia
France
Germany
Hawaii
Ireland
Italy
Japan
Philippines
Kuwait
Singapore
United Kingdom
- $20 flat rate shipping per unit, in the Continental U.S., not including Hawaii and Alaska.
- $40 flat rate shipping per unit, to Canada.
*During the Covid-19 Pandemic, International shipping rates have skyrocketed, making it difficult for us to provide a flat rate for International shipping. Below is a list of locations for which we have calculated current shipping costs as of September 15, 2021.
Alaska
Australia
France
Germany
Hawaii
Ireland
Italy
Japan
Philippines
Kuwait
Singapore
United Kingdom
If you do not see your country on the list above, please email us for a custom shipping quote.
*Beware of any additional customs/VAT charges enforced by your destination country. These charges will be the responsibility of the recipient. In certain countries, parcels are held locally until customs/VAT charges are paid in full. If the package is returned to us as a result of unpaid charges, Hugomat will be refunded, minus the shipping charge.
- Shipping costs for accessories begin at $4.99 and are priced by destination.
In-stock items are shipped within 48 hours of purchase. Once your order is shipped, a tracking link will automatically be sent to you via email. If you do not receive one, please notify us.
Most domestic orders reach their destination within 12 days of purchase.
*Currently, there are shipping delays associated with the Covid-19 Pandemic —please allow an additional 5 days for delivery.
Most domestic orders reach their destination within 12 days of purchase.
*Currently, there are shipping delays associated with the Covid-19 Pandemic —please allow an additional 5 days for delivery.
Returns
If for any reason you are not satisfied with Hugomat, you are welcome to return the order for a full refund within 30 calendar days.
Send Hugomat with the original packing slip and in its original box to our returns address. We will refund your credit card within 72 hours of receiving your package. Alternatively, we can email you a return shipping label to use, and refund your total minus the original shipping charge.
Send Hugomat with the original packing slip and in its original box to our returns address. We will refund your credit card within 72 hours of receiving your package. Alternatively, we can email you a return shipping label to use, and refund your total minus the original shipping charge.
*If the items are damaged in the return shipping process due to being shipped in a box too small for the item, or improperly packaged, a refund will not be given.
*Damages must be reported within 2 business days of delivery for return or exchange.
*No refunds will be given after 30 days.
*No shipping costs will be refunded and customer is in charge of all return shipping fees.
*Damages must be reported within 2 business days of delivery for return or exchange.
*No refunds will be given after 30 days.
*No shipping costs will be refunded and customer is in charge of all return shipping fees.